How Does Management Service Philosophy Affect The Culture Of An Organization

Service Philosophy and Mission

video-placeholder

Institute of Certified Professional Managers

This course provides the essential skills and knowledge that y'all as a supervisor will demand to empathize and communicate finer with employees and customers from a wide variety of backgrounds. At its conclusion, y'all will be able to: • Describe the nature of a supervisor's position and its role in edifice a positive work surroundings. • Place and apply skills for communicating effectively with individuals and groups. • Explain the implications of a culturally diverse social club and workforce. • Explain why a potent customer service culture is crucial to organizational success. • Explain the function of the supervisor in creating a customer-centric organization. About chiefly, yous volition be able to apply this knowledge immediately to be an effective, efficient supervisor and bargain with employees, other managers and customers appropriately and effectively. If y'all want to become or are currently working as a supervisor, this course is fabricated for yous. Yous do non need to have direction or supervisory. If you accept a high schoolhouse diploma or its equivalent and a few years of work feel, yous are qualified for this course. There are no prerequisites for this course, and y'all do not need any special software.

View Syllabus

Skills Yous'll Learn

Building a customer service civilisation, Active Listening, Communication, Belongings constructive meetings, Understanding diverse others

Reviews

5 stars

82.60%
4 stars

13.37%
three stars

0.66%
ii stars

1%
1 star

2.34%

Jan 20, 2021

Great course to offering on coursera with flexible terms of written report and acceptable materials to equip students to pass their assignments, earn a certificate and build on their career.

Dec xiii, 2021

ITS Very interested simply if your can tell mee... no one is making this form at present and i dont have review my assigmnet :((( aid mee.... i take only i maybe

From the lesson

Condign Client-Centric

In this module you volition learn and apply skills that supervisors tin utilize to build an arrangement that is dedicated to coming together customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the Resource link in the left-hand toolbar for lecture notes in PDF format.

Taught By

Steve Van Oostenbrugge

Executive Managing director